to justify the need for them to view their statistics of connectivity and availability rate of the server through a monitoring firm whose Web sites own network of external supervision. 1. The monitoring reports are tools for marketing excellence Do not tell me only that you have an availability of 99%. The worst web hosting companies and ISPs can easily make this assertion is often unfounded. Made me a demonstration that you can offer me what you say. You can easily do so by posting a report or a hyperlink to a report from your homepage. Customers looking for stability and longevity in their selection of Web hosting and Internet service provider. For customers know you are here to stay, see your statistics availability rate for the last day, last week the last month and year. 2. Monitoring sites reduced the workload of technical support According to a recent analysis by Dotcom-Monitor, it is possible to reduce by 30% of the calls can receive technical support for Web hosting on availability. To do this, simply view the current state of the website through an independent monitoring service. Several issues drive a user to call technical support. To name a few: a slow Internet connection, downloading a period too long, problems of access or dial-up access to the Website or for various problems related to the computer itself. These calls are received, because the starting point the user blame the host site or the ISP. It is possible to eliminate such calls. Simply display independent reports on real-time connectivity indicating the status of your site. To give you an idea of this operation, here is an example of a report from the monitoring sites. 3. Monitoring of Web sites is good for customer relations If you pay up to ten times more to attract new customers to preserve the existing, independent monitoring of web sites can help you keep your valuable customers. Nothing is more frustrating for a user to find his site is not accessible by anyone. And nothing is more embarrassing for an ISP to receive such a call, especially if he or host site is not even aware of the situation. An external monitoring network can immediately alert a provider of web services or web hosting problems often detected by internal monitoring. Thus, the company can resolve the situation, possibly even before a customer notices the problem. 4. Monitoring reduces the burden of conflict resolution Corporate clients hosting clients and Internet access have some expectations about service levels receive. Thus, they sign an agreement on service levels. These contracts often impose fines on Internet service providers and Web hosts that do not comply with the terms of the agreement. It is difficult to measure these levels, but monitoring by independent third parties can resolve disputes even before they begin. Dotcom-Monitor offers an additional function enabling Web hosts, service providers and customers to read the reports of agreements on service levels. The terms of the agreement may dictate the time intervals between the reports. Here is an example of an agreement on the level of service. Although each website might benefit from some form of monitoring, it is really those who provide their customers access to the Internet who really need the credibility of an independent monitoring. Regardless, Web hosting providers and Web services.